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Fast Track Training in BPO & Call Centre
The increasing competition & demand has given birth to the emerging technology i.e. Call Centre & Call Centre. As the word suggests Call Centre is a Contact Centre. It is Bridge between Customer & the Organization. The whole sole motto of a Call Centre is Customer Care & satisfaction so that its associated organizations can grow & have their business more strengthen.
Eligibility
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Qualification | Graduates, 10+2 | |
Language | Fluency in Hindi and English | |
| In addition you need to be :
" Friendly and personable
" Mature in attitude and outlook
" A people's personal with good interactive skills
" A team player | |
Duration | Two Months |
Selection Procedure:
The final selection will be based on academic background, performance in written test,group discussion and personal interviews.
Course Contents
- Introduction to BPO & Call Centre, Domestic & International, Inbound & Outbound.
Teleselling/ Telemarketing Skills
- English Speaking, Advance Communication Skills, Communication Skills (Oral / Written), Fluency Development, Business Communication / Grammar, High Vocabulary & Fluency In Language.
- Voice & Accent Training
Modulation, U.S. accent, U.K. Accent, Diction, Phonetics, Neutral Accent.
- E-CRM - Electronic – Customer Relationship Management, Customer Handling, Situation Handling.
Personality Development & Grooming:
- Complete Personality Development & Grooming
- Passenger Psychology
- Confidence Building & Hesitation Removal
- Make Up & Grooming Sessions
- Hair Care & Hair Style
- Yoga Body Fitness Programme
- Skin Care
- Moral, Duties & Responsibilities
- Stress & Time Management
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